Long-time customer needing help

Hi all,

I've been a 1Password customer for years and am trying to make some changes to our accounts and subscriptions.

I contacted support on 3 October, requested a human agent, and have followed up since. A week later, still nothing beyond automated replies.

I've always heard great things about 1Password support, so I'm a little surprised by the experience so far!

Is there a better way to get an existing ticket looked at? I appreciate the community can't resolve billing issues directly, but perhaps someone can point me in the right direction.

Ticket #814688, if anyone from the team happens to see this.

Thanks!