Losing connection with Safari

Hello @pixelmachine! 👋

I'm sorry that 1Password for Safari is losing connection with the desktop app. There are a few different cases where this might occur that our developers are working to correct. So that I can identify the specific cause of the issue in your case, and suggest any fixes or workarounds, can you send in the following the next time that the issue occurs:

• Save a console log for 1Password in your browser

Attach the file to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/145349/losing-connection-with-safari
• Your forum username: pixelmachine
• Please do not post the console log to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Will do, thanks Dave

Thank you, post the Support ID here when you receive it via the auto-reply and I'll make sure that your email makes it to the right team. 🙂

-Dave

Well I'm not getting the message as often now but it's still disconnecting all the time. Now I'm getting fun new issues. There are no console logs so I assume 1Password is just disconnected.

@pixelmachine

I'm sorry that 1Password for Safari isn't loading properly. It looks like the team has encountered that specific behaviour internally as well. Since it's been some time since your initial post can you tell me if you've updated to the latest versions of macOS, 1Password, and the browser extension?

• macOS: 14.5
• 1Password for Mac: 8.10.32
• 1Password for Safari: 2.23.3

If you're still seeing the issue when using the latest version of everything then let me know. 🙂

-Dave

Thanks, I've manually updated both, fingers crossed.

If the issue comes back then let me know and I can investigate further. 🙂

-Dave

This has been happening to me for over 8 months. I posted on the community and submitted support requests. After an update it seems to work ok but eventually it reverts to the same behavior. The Safari extension is locked and it says to "unlock" 1Password. Unfortunately, nothing happens when I click the button to unlock 1Password.

The only workaround that I have found is to right-click on the extension, click "manage extension" => on the window that appears unmark the 1Password extension => wait 2 seconds and mark the box again.

This doesn't happen in any other browser except Safari.

@devananda

During an update, the communication between the browser extensions and the app is severed by macOS. The following steps will restart that connection.

1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select quit 1Password completely.
2. Quit your browser.
3. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock
4. Open your browser.

Your method is essentially the same procedure by disabling the extension and then enabling it.

Shouldn’t this be considered a bug? It doesn’t happen in other browsers.