Mac - Chrome Extension Keeps Crashing

Hello @WEMasters! 👋

I'm sorry that 1Password is crashing in Chrome on your Mac. Can you tell me a little more about what you mean by "crashing"? Are you seeing a specific screen or error message? If you are then can you post a screenshot of that screen or message?

You also wrote that you're using version 1.20.0 of the extension. Is this a typo and are you using 2.20.0, which is the latest version?

I look forward to hearing from you.

-Dave

First the Extension is ON but it's not show in my browser.

I can't get a screen shot of the notification that the extension crashes.

Now I got it

@WEMasters

Thank you for the screenshots. So that we can investigate this further, I'd like to ask for a console log from your end:

• Save a console log for 1Password in your browser

Attach the file to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/144394/mac-chrome-extension-keeps-crashing
• Your forum username: WEMasters
• Please do not post the console log to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

This is all I get

And now it's working again.

IDK what happened, but it's working again.

I have the same problem. When the DevTools window is opened, it won't crash. Close the window will crash again.

Hey there @WEMasters, @indyhsu. I'm sorry to hear about the trouble.

May I ask which version of Chrome is installed on your device?

1. Open Chrome.
2. Paste chrome://settings/help into the address bar and press the Enter key.

For reference, the current most up to date version of Chrome on Mac is 121.0.6167.160.

I look forward to hearing back from you.

-Evon

109.0.5414.119

And it's crashing again so I'm going to try to get that log for you later today.