Mac OS - Touch ID no longer working

Hi, @tom9417! 👋

I understand that you're no longer able to use Touch ID to unlock the 1Password for Mac app. Can you check the following settings?

1. Open and unlock the 1Password for Mac app.
2. From the menu bar, select 1Password > Preferences > Security.
3. Is Touch ID turned on?
4. For the setting, 'Require Master Password', what is it currently set to?

Let me know if you have any questions. :)

hi - touch id is ticked and the "require master password" is set to 2 weeks - thanks

Thanks so much for confirming @tom9417! Can you complete the following steps to see if it helps resolve the issue?

1. Open & Unlock 1Password.
2. From the menu bar, select 1Password > Preferences > Security.
3. Deselect Touch ID and type in your Master Password.
4. Reselect Touch ID.

After completing the above steps, does the behaviour that you were experiencing change?

Hi I’ll check in the morning and get back to you - thanks

Hi = unfortunately that's not resolved the issue - still have to reenter master password each time the system hibernates / sleeps

Hi @tom9417:

I'm sorry you're still running into issues with using Touch ID to unlock 1Password. To get some more visibility as to what could be going on, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/126977/mac-os-touch-id-no-longer-working#latest
• Your forum username: tom9417

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Thanks - submitted as requested

[#IHL-34366-117]

@tom9417

Thank you for the Support ID. I see that you're already in contact with my colleagues over email and I recommend continuing the conversation there. To prevent duplication of effort I'm closing this thread. 🙂

ref: IHL-34366-117