Mac OS with Chrome

Question

I had to disable the extension. Every time I click a link or try to type something in a field in the browser the focus shifts to 1Password. I type and nothing happens or I click and nothing happens. Then, I realize that the menu up top has changed to the 1Password menu. It's BEYOND frustrating. Sometimes (like right now as I am typing this) it happens while I am typing.

1Password Version: 7.9.11
Extension Version: 2.25.1
OS Version: 14.4.1
Browser: Chrome

1Password Version: 7.9.11
Extension Version: 2.25.1
OS Version: 14.4.1
Browser: Chrome

1P_Evon · Answer

Hello, @bibster. Thank you for writing in.

I am sorry about the issue you are running into with 1Password. It sounds like a communication issue between the 1Password desktop app and 1Password in the browser.

So that the team can take a closer look at the issue you are experiencing, I request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

A link to this thread: https://1password.community/discussion/146637
Your forum username: bibster
A console and diagnostics report:
First, please recreate the issue you're experiencing.
Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/.
Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/ .
Attach both files to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!

-Evon

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