Mac - See 1Password but click to unlock doesn't work

Forum|Forum|4 years ago
October 19, 2021
12 replies
209 views

Hi, I'm using MacOS 11.6 and Safari 15.0. I have used 1P for years but lately when I come to a p/w field, the dialog box will show up, but when I try to click on the Unlock, nothing happens. If I click on the 1P icon in the Safari toolbar nothing happens. If I click on the 1P icon in the Main/System tool bar nothing happens. I have to click on 1P in the tray and then find the site. Not certain what happened. Any suggestions would be appreciated. Thanks.

1Password Version: 7.9
Extension Version: Not Provided
OS Version: MacOS 11.6

macOS

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Anonymous

Thank you for sharing @mikeindc :+1:

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Anonymous

Well, here it is April 2022 and I am having the same problem. I have had to delete the app and install again 3 times. This is #3. It works for awhile and then doesn’t work anymore. The application icon looked ‘generic’ the 2 previous times. I have an M1 Mac running Monterey. The version of 1Password is 7.9.4 on my Mac. The Safari extension is 7.9.3. Not sure what it is on my iPhone/iPad. Kind of frustrating.

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