MacBook Air Touch ID grayed out

Hello @pschobert! 👋

I'm sorry that you're unable to turn on Touch ID and Apple Watch unlock for 1Password on your Mac. Just to confirm: are you able to use both Touch ID and your Apple Watch to unlock the Mac itself? If you are then I'd like to ask for a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/144020/macbook-air-touch-id-grayed-out
• Your forum username: pschobert
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

[#HTC-98358-639]

@pschobert

Thank you for posting the Support ID! One of my colleagues will send you a reply as soon as possible, please continue the conversation over email.

Since we have a communications channel open, I'm closing this thread. 🙂

-Dave

ref: HTC-98358-639