MacOS 26.1 w/ 8 1P Sync Error

Question

I moved from 1 Password 7 --> v 8.11.22... I know I'm a bit slow with my passwords. Now that passkeys are more of a thing it was worth the change.

I'm seeing an orange cloud w/ a diagonal line across it to the right of the search box like there is an issue syncing stuff. I have added items from both the Mac and the phone three of my devices have been upgraded to the new software using the cloud items. Still move things from the import to better categories. I did have a passkey that looked like it was created, but did not show up. I'm thinking that is the problem, but don't see anything in the offline location it says to check. I'm not sure what is missing or how to correct the problem. Looking for help as most of the old entries are 1.5 years or older.

aszajlai · Accepted Answer

It looks like there was an issue, bug, problem... Maybe on the client or the user not clear. I reset the software on the Mac as requested via a support case. The problem has gone away. Please mark this as solved.

I used the following: https://support.1password.com/cs/starting-over/?mac

Trevor_1P · Answer

Hi @aszajlai ,To help us further look into this for you, I'd like to ask you to create and share a 1Password diagnostics report from your Mac:Send a diagnostics report (Mac)Attach the diagnostics to an email message addressed to support@1password.comWith your email please include:A link to this thread: https://www.1password.community/discussions/1password/macos-26-1-w-8-1p-sync-error/165477Your forum username: ​aszajlaiYou should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

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