macOS Touch ID No Longer Working: "That Didn't Work"

@aaronmorgan

Please submit a diagnostic report for the team. Here's how:

1. Open 1Password.
2. Press Command and Comma (Control and Comma on Windows). The 1Password Preferences/Settings will open.
3. Select Advanced.
4. Select Send Diagnostics.
5. Select Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: aaronmorgan

• A link to this thread: https://1password.community/discussion/147141/macos-touch-id-no-longer-working-that-didnt-work#latest

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Thanks for the follow-up!

I've submitted the email and have gotten the response:

Your support ticket ID is DTS-38975-398

Thanks so much.

ref: DTS-38975-398

hej! got a new mac mini with magic keyboard, but when I try to use 1password with touch id I get a "that didn't work. similar to this thread: https://1password.community/discussion/146623/touch-id-does-not-work-in-new-macbook-air

I reinstalled 1password and also did a reset of 1password as suggested, but nothing.

any other tips?

1Password Version: 1Password for Mac 8.10.36 (81036049)
Extension Version: Version 2.26.1 22600103 stable
OS Version: macOS 14.5 (23F79)
Browser: Brave Version 1.67.134 Chromium: 126.0.6478.186

@sturmsucht

Congratulations on the new Mac. Thank you for giving those steps a try.

I'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report.

1. Open 1Password.
2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
3. Select Advanced.
4. Select Send Diagnostics.
5. Select Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: sturmsucht
• A link to this thread: https://1password.community/discussion/147174/touch-id-not-working-on-new-mac-mini#latest
• Note 1: Include if you restored using something like Time Machine or Migration Assistant.
• Note 2: Include that you're already tried a reset.

-

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

IYM-74517-593

Thanks @sturmsucht

It's here and with the correct team. I pulled some logs from the report for their consideration. They'll get back to you via email as soon as possible.

ref: IYM-74517-593

I have the require password for touch ID set to 2 weeks. Recently it started asking for the master password every day.

1Password Version: 8.10.36
Extension Version: 2.26.1
OS Version: 14.5
Browser: Chrome

@mAofqAXZRUjNftczzZbo

I'm sorry that you're unable to unlock 1Password using Touch ID. So that I can investigate and provide a solution, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/714746/#Comment_714746
• Your forum username: mAofqAXZRUjNftczzZbo
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Touch ID worked correctly with 1Password up until yesterday. I have made no changes to the system nor have I applied any updates. I get a message stating "That didn't work, check your password and try again" when I attempt using Touch ID. Manually entering the password works as intended. I have tried completely uninstalling the 12Password app and extensions, and did not solve the problem. I have tried solutions from other forums, such as resetting 1Password, deleting and re-entering the fingerprints and these recommendations have not worked. The only way I was able to get the Touch ID working again was to downgrade to 1Password 7 from the App Store. This not a real solution, since 1Password 8 worked perfectly until yesterday and prefer to run the improved latest version. Any ideas on how to solve this issue?