Question

macOS Touch ID No Longer Working: "That Didn't Work"

Forum|Forum|1 year ago
July 18, 2024
43 replies
3719 views

Hello,

I'm having trouble using Touch ID. I recently removed my fingerprint from macOS Settings and re-added it and now I can no longer use my fingerprint to unlock 1Password.

When I open the desktop application, I'm prompted for my Touch ID but then I get the error "That didn't work. Check your password and try again."

I've tried the following:
* Shutdown my computer, turn it back on again to verify that Touch ID works
* Withing macOS Settings: Turn off all Touch ID settings, remove fingerprint, add fingerprint, turn on all settings
* Within 1Password Settings: Turn off Touch ID and turn it back on

I've even tried https://support.1password.com/uninstall-1password/, reinstalling, and following the steps above, but I get the same error.

1Password Version: 8.10.36
Extension Version: 2.25.1
OS Version: macOS 14.5
Browser: Firefox

macOS

Show previous replies

1P_Dave

1Password Employee

@jamiehilder

Thank you for posting the Support ID, I can confirm that your email made it to the right team. One of my colleagues will send you a reply via email soon, please continue the conversation there.

-Dave

ref: GSH-61481-822

D

diegolinke

I am also facing this issue with 1Password mac 8.10.52. If I restart the Mac, the Touch ID will resume working. Is it a bug?

GreyM1P

1Password Employee

@diegolinke – There isn't a known issue that I'm aware of which would account for that behaviour, so send us an email at support@1password.com and we can look into what's happening in your specific case. :)

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