Question

macOS Touch ID No Longer Working: "That Didn't Work"-Again

Forum|Forum|11 months ago
July 13, 2025
1 reply
38 views

I saw another thread titled this from last year. I am having this problem myself. I see that the discussion went from the community to email, so I don't know what the fix is.

Brand New MacOS M4
OS: Sequoia 15.5
1Password Version 8.11.0

Can someone help me with this issue? Thanks.

macOS

Trevor_1P

1Password Employee

Hi @Legalbabble26,

To help us further investigate what may be causing this Touch ID issue on your Mac, I'd like to ask you to create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/macos-touch-id-no-longer-working-that-didnt-work-again/159223
Your forum username: Legalbabble26

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

- Trevor

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