Question

macOS TouchID requests password every day

Forum|Forum|1 year ago
July 23, 2024
4 replies
116 views

Since a few days i have to enter my account password every day instead of every 2 weeks.
After entering the password i can use touchid for the rest of the day as usual.

I think this happens since the updating to the current version:
1Password for Mac 8.10.36 (81036049)

On my android phone i don't have this problem.

1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: macOS 14.5
Browser: Not Provided

macOS

1P_Dave

1Password Employee

Hello @sebastianreload! 👋

I'm sorry that you're unable to unlock 1Password using Touch ID. So that I can investigate and provide a solution, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/147249/macos-touchid-requests-password-every-day#latest
Your forum username: sebastianreloaded
Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

S

sebastianreloadAuthor

Thanks
Your support ticket ID is IUP-76993-945.

S

sebastianreloadAuthor

Some additional info: I do not use TouchId to unlock the MacBook itself. But this wasn't a problem until now.

1P_Dave

1Password Employee

@sebastianreload