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Manage Access of Vault (in Windows app)

Forum|Forum|1 year ago
January 16, 2025
6 replies
171 views

After creating a Vault in the 1password window's app, I selected Manage Access (to add some family members). The displayed dialog was a mostly blank; the only thing accessable was the "X" button to close the dialog. (Thus, I had to log onto the web site to add the family members.) Is this a known issue?

1Password Version: 8.10.56
Extension Version: Not Provided
OS Version: Windows 10 22H2
Browser: Not Provided

Windows

Best answer by robert1p

FYI: It turns out that I had "offline items" in my account. I was directed on how to deal with them; and afterwards, the dialog was displayed properly.

1P_Dave

1Password Employee

Hello @robert1p! 👋

I'm sorry that you're running into trouble when managing access to a vault. To help me better understand the situation I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:

Take a screenshot on Windows

Make sure that nothing sensitive is visible in the screenshot. I look forward to hearing from you.

-Dave

R

robert1pAuthor

Here it is. The screenshot is slightly larger than the actual dialog. But as you can see, it is mostly just blank.

BTW: The dialog looks the same on other Vaults I created in the past.

1P_Dave

1Password Employee

@robert1p

Thank you for the screenshot. That definitely isn't right. So that I can investigate further, I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/149688/manage-access-of-vault-in-windows-app#latest
Your forum username: robert1p
Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

R

robert1pAuthor

QBI-91319-921

1P_Dave

1Password Employee

@robert1p

Thank you for posting the Support ID. Please continue the conversation over email with my colleague.

Since we have a communications channel open via email, I'll close this thread.

-Dave

ref: QBI-91319-921

R

robert1pAuthorAnswer

FYI: It turns out that I had "offline items" in my account. I was directed on how to deal with them; and afterwards, the dialog was displayed properly.

Sending Diagnostics Reports (Windows)

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