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May 2, 2023
Question

Message: app is damaged and can't be opened. You should move it to the Trash.

  • May 2, 2023
  • 3 replies
  • 454 views

Running Ventura. Recently upgraded to version 8. 1Password appears to be working fine. The message that the app is damaged appears on desktop and cannot be cleared. Only version 8 appears when I do a search on this mac.


1Password Version: 8.10.4
Extension Version: 2.10
OS Version: 13.3.1
Browser:_ Firefox
Referrer: forum-search:https://1password.community/search?Search=app%20is%20damaged%20and%20can't%20be%20opened

3 replies

1P_Tommy
1Password Employee
May 3, 2023

@jasperex

This would be a message we saw from time to time that tended to be from the Mac App Store and related to 1Password 7. Is 1Password 8 working for you? Looking at your specs you're up to date thought I would mention 13.3.1 (a) if you've not had to install it.

It might be that a portion of 1Password 7 was left running. Can you look up in the menu bar for our helper and right-click and select Quit 1Password completely? * 1Password 8 only uses the word Quit. A restart should also free up any stuck cobwebs. If possible check the trash and make sure 1Password 7 is not present there. You could also consider emptying it.

May 3, 2023

Thank you... I don't know which step worked... empty trash, Quit 1Password, system update or restart because I did all at once.

1P_Dave
1Password Employee
May 3, 2023

@jasperx

I'm happy that the issue was resolved. Let me know if there's anything else that we can help you with. 🙂

-Dave