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May 26, 2026
Question

MFA auto-fill does not work for Unifi

  • May 26, 2026
  • 2 replies
  • 118 views

Hi,

For a very long time I am using 1Password in combination with my Unifi (ui.com) account.

This SSO account is used for my local devices as well as for the Unifi portal.

It is secured with a MFA / OTP.

Whenever I am logging on with a browser, the auto-fill for username+password works as expected.

Also the OTP is filled in but it is not accepted.

When I copy+paste the OTP, it's accepted.

I have added a new OTP in 1Password (as suggested by 1P AI Chatbot) but this does not help, the issue still remains.

Tested browsers: https://brave.com/latest/Safari Version 26.5 (21624.2.5.11.4)

My issue: I don't know why 1P Extension auto-fill works but uses an invalid OTP

2 replies

1P_Gem
1Password Employee
June 5, 2026

Hi @bondskin,

The behaviour you're experiencing with UniFi, where 2FA autofill doesn't work but copying and pasting does, is a known issue that our team is actively investigating.

I've added your case to the internal issue, and I'm sorry for the disruption this is causing.

As a workaround until a fix is available, some affected users have reported that deleting and re-entering the last character of the OTP allows it to be accepted - or you can continue to copy and paste the OTP instead, although I understand that neither of these are ideal.

If you have any further questions or concerns, let me know.

Issue=FILL-3088

June 23, 2026

@1P_Gem I am also having the same issue. Deleting and re-entering the last character of the OTP wouldn't be a workaround in my situation because the OTP is completely different than the active one for that account. I still haven't figured out where it's getting the code from that the extension auto fills, but it isn't the same as the active one as confirmed by having 1Password desktop open at the same time as initiating the log in sequence. Once I copy and paste the active OTP, it works fine. I have also removed and re-established the OTP.

1P_Gem
1Password Employee
June 24, 2026

Hi @nilber, I'm sorry to hear that you're running into issues as well.

It's definitely strange that the OTP that's being filled doesn't match the one you're seeing in the desktop app, and you've had trouble tracking down where it comes from.

Could you send an email in to support@1password.com so our team can investigate this further?

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/mfa-auto-fill-does-not-work-for-unifi/170594
  • Your forum username: nilber

 

You'll receive a reply with a Support ID number. Please post that number here. Thanks!