Migration to 1P8 from 1P7 attachments show: "This item has an unsupported field"

Hello Former Member! 👋

Are you looking at the items on 1Password.com in your browser? The website version of 1Password is more limited and it currently doesn't support the viewing of attachments which is why you're seeing the error message that you mentioned.

Can you tell me if you can see your attachments when using the 1Password 8 app itself? You can download the 1Password 8 app here: 1Password 8

-Dave

thanks @1P_Dave yes I am looking at 1P in browser.
I am still migrating so I have not yet opened 1P8 on my Mac. It says "Moving your data..this could take longer if you have a lot of file attachments"
how long should this take? my total vault size is only 136mb
I already see all my items in 1password.com browser version, just not the attachments

I have 1P7 and 1P8 on my mac open - says "waiting for data to be moved. don't quit this app"

when I open 1P8 on my iphone, i can see the attachments but it says "file missing"

back to my question: how long does it take to migrate 136mb of data? been 1h so far, seems abnormal and concerning

btw, this is quite an opaque process - no progress meter or any transparency how much migration activity remains. not one attachment is available in 1P8 on my iPhone after 1h 15m.

This is what I see - still going, but not 1 attachment so far is accessible on 1P8 on iPhone

I let the migration run over night. Not one attachment moved across. Please help!

Former Member

Something is not right here. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

Include the following:

Your user name here in the forum. DeeEye
A link to this topic. https://1password.community/discussion/139813/migration-to-1p8-from-1p7-attachments-show-this-item-has-an-unsupported-field#latest

This will help us connect the dots as they say.

this is upsetting, why are there still problems with this upgrade?

@harczuk

Can you clarify a little further which specific issue you're personally running into? I would be happy to help get everything working for you again. 🙂

-Dave

I have not upgraded for the common reasons that are posted on this forum. My comment is based that people are still having issues with the upgrade. You don't need to look hard to see these posts.

btw the support is outstanding.