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ferjan
April 24, 2026
Question

(mobile) apps offline

  • April 24, 2026
  • 2 replies
  • 57 views

The 1Password apps on my iPhone, iPad and Samsung phone are all offline, pressing reconnect does not help. I can log out and log in again, so there is some sort of connection, but the app is then in offline mode again. I contacted Support 2 days ago, but have not heard anything back so far (which is annoying in its own right).

2 replies

1P_Gem
1P_Gem
1Password Employee
April 24, 2026

Hi @ferjan, I'm sorry to hear that 1Password is offline and unable to reconnect on iOS and Android.

I've taken a look and I can confirm that we've received your email. One of my colleagues will send you a reply there as soon as possible.

F
ferjanAuthor
April 26, 2026

I have changed my MFA app, logged out of all apps through the website and logged in again, but the problem is still there. Uploaded a diagnostics report, but it's been silent for 2 days again...

1P_Gem
1P_Gem
1Password Employee
April 27, 2026

Hi @ferjan, I apologise for the delay in getting back to you over the weekend.

I've reviewed your ticket and can see it has been escalated. Our team is currently investigating the findings from your diagnostics report and will be in touch with you shortly.

In the meantime, please keep an eye on your email for their reply. To keep everything together and ensure nothing gets missed, we'd recommend continuing the conversation via email rather than this forum thread.

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