Mobile Safari Extension does no longer load after updating to app version 8.10.38

Hello @Manaburner! 👋

Thank you for the report! So that I can investigate this further, I'd like to ask you to reproduce the issue again and then create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/147407/mobile-safari-extension-does-no-longer-load-after-updating-to-app-version-8-10-38
• Your forum username: Manaburner
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Hi @1P_Dave
the support ID number is BTG-47655-638

@Manaburner

Thank you for sending in the diagnostics report! One of my colleagues will reach out to you soon via email, please continue the conversation there.

-Dave

ref: BTG-47655-638

I have also been having this issue with multiple devices for several weeks.

It seems to be related to the “share across devices” functionality in iOS. If I disable and re-enable the extension on one device, it fixes it for that device but breaks it on all of the others connected to my Apple ID.

All of the devices are on iOS/iPadOS 17.6 and running 1P 8.10.38 right now.

I'm experiencing the same issues, will send in a diagnostic report.

Any progress on this? I’m having the same issue as well.

And me, same software versions as OP. Problem also arises after phone shutdown and restart.

@1bvr, @softleaf, @Tycho, and @theengine

I'm sorry that you're all running into issues with 1Password in Safari on your iOS devices. Please try the following:

1. Update iOS to the latest version (17.6.1 at the time of writing).
2. Force quit Safari from the App Switcher: Quit and reopen an app on iPhone - Apple Support (CA)
3. Open your iOS Settings and go to Safari > Extensions > 1Password.
4. Disable the setting for Allow Extension, wait a few seconds, and then re-enable it.
5. Re-open Safari.

If you run into the same issue again after trying these steps then I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/147407/mobile-safari-extension-does-no-longer-load-after-updating-to-app-version-8-10-38#latest
• Your forum username: username
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Hi, followed your suggestions and while it worked initially after closing safari or restarting the phone the same issue appeared.

Diagnostic Report sent: ticket number:
Your support ticket ID is MVU-93188-229.

Cheers,

Hi @1P_Dave. I encountered the issue again today despite having Share Across Devices disabled now. It seemed to help for a few days.

The steps you provided are the workaround I’ve been using to get the extension working again, but it is a frequent occurrence. I had to do the workaround steps to get into the extension in order to generate the diagnostic file, but there is no General tab in the extension settings (step 3).