Solved

Must Log In twice to unlock

Forum|Forum|4 months ago
February 19, 2026
2 replies
89 views

Hello,

To unlock 1PW I have to enter my masterpassword followed by asking me for my Macpassword.

Have a look at #1 and #2 pictures.

Have I overseen any "Setting"?

Regards

macOS

Best answer by Trevor_1P

Hi @unknown,

Thank you for sharing the Support ID! I see a member of the team has replied to you over email. I'd recommend continuing the conversation there. To prevent having the conversation in two different places at once I’m closing this thread.

ChrisC1P

1Password Employee

Hello @unknown thanks for reaching out.

I'd like to ask you to take a screenshot of your Security settings as well as create and share a 1Password diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/must-log-in-twice-to-unlock/167580
Your forum username: @unknown

You should receive an automated reply from our BitBot assistant with a Support ID number that looks something like [#ABC-12345-678]. Please post that number here. Thanks very much!

-Chris

P

ParticipantAuthor

@ChrisC1P

As instructed the Support ID:

EDW-41518-969

Cheers

P

ParticipantAuthor

Here are the requested screenshots:

Trevor_1PAnswer

1Password Employee

Hi @unknown,

Thank you for sharing the Support ID! I see a member of the team has replied to you over email. I'd recommend continuing the conversation there. To prevent having the conversation in two different places at once I’m closing this thread.

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