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Lktor
March 17, 2025
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My account is frozen, I already made the payment but it’s still frozen, what can I do?

  • March 17, 2025
  • 1 reply
  • 250 views

Hi, I’m having an issue with my 1Password account. Yesterday, I noticed that my account was frozen before I made the payment. After seeing that it was frozen, I proceeded to make the payment through Google Play, as that was the platform I initially used for the subscription.

It’s been more than 14 hours since I made the payment, but my account is still showing as frozen. Has anyone experienced a similar issue or knows what might be going on? I would really appreciate any help or advice.

Thanks in advance!

Best answer by 1P_Dave

Hello @Lktor! 👋

I'm sorry that you're account is still showing as frozen. Please send an email to support@1Password.com so that our billing team can look into this further.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

1 reply

1P_Dave
1P_DaveAnswer
1Password Employee
March 17, 2025

Hello @Lktor! 👋

I'm sorry that you're account is still showing as frozen. Please send an email to support@1Password.com so that our billing team can look into this further.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

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