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M
My1Pname
February 16, 2025
Solved

My Sidebar has no ellipses

  • February 16, 2025
  • 4 replies
  • 243 views

I wanted to export my passwords and instructions say to click on the ellipses at the top of the sidebar and select "Export".  Well, there are no ellipses anywhere in my sidebar.  Now what?

1P version 8.10.58.4, Win10 PC, Firefox 135.0 (64-bit)

Thanks

 

 

Best answer by 1P_Dave

@My1Pname 

Ah, I think I know what's going on. Are you using 1Password.com instead of the desktop app? You'll only see the ellipses in the sidebar in the desktop app, not the web app at 1Password.com. 

You can install the desktop app using this guide: Get the 1Password apps

Let me know if that still doesn't work.

-Dave

4 replies

1P_Dave
1P_Dave
1Password Employee
February 21, 2025

Hello @My1Pname! 👋

I'm sorry that you're missing a section of the sidebar in the 1Password for Windows app, that's definitely not normal behaviour. I notice that you're using a version of 1Password that's a few versions behind, as a start please follow these steps to update to the latest version: 

  1. Open and unlock the 1Password for Windows desktop app.
  2. Press CTRL + COMMA (,) on your keyboard to open the Settings window. 
  3. Click About.
  4. Click Check for Updates.


Follow the prompts to update to the latest version of 1Password (8.10.62 at the time of writing). If that doesn't work then let me know. 

-Dave

M
My1PnameAuthor
February 23, 2025

Hi Dave,

That certainly didn't work.  Cntrl+Comma doesn't do anything and looking at the Settings menu, there is no "About" line as you can see in the picture.

 

1P_Dave
1P_DaveAnswer
1Password Employee
February 24, 2025

@My1Pname 

Ah, I think I know what's going on. Are you using 1Password.com instead of the desktop app? You'll only see the ellipses in the sidebar in the desktop app, not the web app at 1Password.com. 

You can install the desktop app using this guide: Get the 1Password apps

Let me know if that still doesn't work.

-Dave

M
My1PnameAuthor
February 24, 2025

OK, thanks Dave.  I have not installed the desktop app.

1P_Dave
1P_Dave
1Password Employee
February 24, 2025

I'm glad that we were able to solve the mystery. Installing the desktop app will allow you to export your items. Let me know if you run into any other issues. 🙂

-Dave

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