My sisters 1Password account was upgraded to a family account

Forum|Forum|5 years ago
August 16, 2021
13 replies
222 views

How does she go about finding her passwords since her 1Password 6 account is locked and now she has a family account so that I could be on it to be able to help her. I am not sure which macOS she has.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

macOS

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A

Anonymous

Thank you :)

A

Anonymous

I just found out from my sister that when she tried to login to 1Password 6 it said she needed to upgrade. Is it possible that when her daughter upgraded that she tried to change some of the information and that is why the new account cannot find the old

A

Anonymous

@MeiLie:

It is possible that this had something to do with it, yes. It is difficult to say without looking at a diagnostics report however, so when you have the chance to send it to us, we will be able to confirm this for you :+1:

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