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A
Anonymous
November 6, 2023
Question

Name and password not being filled in (Wordpress site)

  • November 6, 2023
  • 5 replies
  • 115 views

I have been using 1Password for many years now and am basically very happy with it.

Suddenly out of the blue, I have an issue with name and password filling that I have not seen before. On just one site (https://st%C3%B6ckli17a.ch) the filling of the name and password simply does not work. If I copy the items from 1Password and use paste, this works just fine. I wondered if it has something to do with the URL being an "international" URL (https://www. xn--stckli17a-17a.ch).

If I ask 1Password to "open and fill", it seems to work OK.

1Password Version: 1Password for Mac 8.10.18 (81018040)
Extension Version: 2.15.1 (Firefox), 2.16.0 (Safari)
OS Version: macOS 14.0 (23A344)
Browser: Firefox and Safari

5 replies

steph_giles
steph_giles
1Password Employee
November 14, 2023

Hey @DTC57,

I'm sorry for the delay in getting back to you.

It seems strange that you are unable to fill on this page but Open and Fill still works as expected. When you click into the username and password fields, do you still see your credentials suggested?

Can you let me know the steps you are taking to fill when it is not working?

A
Anonymous
November 14, 2023

It shows the prompt from 1Password with the right username, but nothing gets filled in when I click on it. I can use copy/paste from 1Password to fill in the details, however

steph_giles
steph_giles
1Password Employee
November 15, 2023

Thank you for getting back to me @DTC57, as I am unable to access the page can you send over some page details so I can pass this on to our development team for further investigation? Here's how:

  1. Navigate to the page with the filling issue.
  2. Right click the 1Password icon in your browser toolbar.
  3. Click Help and choose Collect Page Structure.
  4. 1Password will save a .json file to your "Downloads" folder.
  5. Attach the downloaded .json file to an email addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

A
Anonymous
November 15, 2023

[#VFZ-82781-467]

steph_giles
steph_giles
1Password Employee
November 16, 2023

Thank you @DTC57, I have located your support ticket and one of the team will be in touch soon.

ref: VFZ-82781-467

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