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XIII
XIII
March 14, 2024
Question

Need to re-connect with 1Password in the browser multiple times per day

  • March 14, 2024
  • 3 replies
  • 87 views

Lately 1Password in the browser (in Safari) complains a lot that I need to unlock 1Password (for example to use a passkey), but even when I unlock the 1Password main App, the extension keeps showing that same message. As a workaround I first uncheck "Connect with 1Password in the browser" and then check it again, but this is super annoying.

Can you please fix this?

1Password Version: 8.10.27
Extension Version: 2.21.0
OS Version: macOS Sonoma 14.4
Browser: Safari 17

3 replies

steph_giles
steph_giles
1Password Employee
March 19, 2024

Hi @XIII,

It sounds like 1Password in Safari is having a hard time connecting with your 1Password app. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you.

XIII
XIIIAuthor
March 20, 2024

The problem did not occur yet today...

I will try to remember to create a diagnostic report when I run into this again.

1P_Dave
1P_Dave
1Password Employee
March 20, 2024

Thank you, the team will keep an eye out for your email. 🙂

-Dave

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