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May 30, 2023
Question

"New 1Password sign-in from Safari" email received but no access had occurred - what to do? breach??

  • May 30, 2023
  • 1 reply
  • 112 views

One of my family users received an email from 1password yesterday with the subject line "New 1Password sign-in from Safari", however that family member had not used 1Password at all during the time period.

I have temporarily suspended the account but am concerned that there may have been a breach. Is there a way to tell? And what should my steps be now???


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Referrer: forum-search:https://1password.community/search?Search=%22New%201Password%20sign-in%20from%20Safari%22%20email%20received%20but%20no%20access%20had%20occurred-%20what%20to%20do%3F

1 reply

ChrisC1P
1Password Employee
May 30, 2023

Hi @singerslp thanks for reaching out.

Due to the sensitive nature of this issue, please contact us by email at support@1password.com. With your email please include:

A link to this thread: https://1password.community/discussion/140443/new-1password-sign-in-from-safari-email-received-but-no-access-had-occurred-what-to-do-breach#latest
Your forum username: singerslp

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!