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T
tltprivat
May 9, 2024
Question

New item button doesn't work

  • May 9, 2024
  • 1 reply
  • 89 views

I can't create new items/logins in the android app. Nothing happens when I press the New Item button. I've tried restarting my phone, and I've tried uninstalling and reinstalling the app. Anyone have any suggestions? I'm on a Galaxy S24 Ultra, if it matters.

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1 reply

1P_Dave
1P_Dave
1Password Employee
May 13, 2024

Hello @tltprivat! 👋

I'm sorry that you're not able to create a new item using 1Password for Android. Are you still able to create a new item when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

If you can't then check to see if your account is frozen: If your 1Password account is frozen

If your account isn't frozen then are you unable to create items in vault (such as your Private vault) or does the issue only occur for a specific vault? I look forward to hearing from you.

-Dave

ref: dev/core/core#28727

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