new phone setup, log in requiring security key setup

Hey, @bfallik!

Can you share some more information about your new Android phone so I can try reproducing the same behavior? If so, what is the make/model and Android version of your device? Also, could you share a screenshot when you're being asked to set up a security key with bluetooth, NFC, or USB?

I'll keep an eye out for your reply and let you know what I find!

Sure, I updated the metadata above but this is 1Password for Android v7.9 on a Pixel 6 Pro with Android 12. Let me try to attach a screenshot.

brian

Update for anyone who encounters this problem.

I deleted all of 1password's data and cache and then restarted the sign-in process. I still hit the same screen forcing me to use a security key but I used an Android gesture to move backwards and that forced the app to back out of the security key process. Instead is asked me for a 2FA code. Once I entered a valid code then 1password synced my vault and now seems to be operating normally.

Thanks for sharing the screenshot and detailed information!

The screenshot is for two-factor authentication. 1Password accounts have the option to use two-factor authentication with an authenticator app or a security key. You can find more information about setting up two-factor authentication for 1Password on the https://support.1password.com/two-factor-authentication/ and https://support.1password.com/security-key/ pages. If a security key is configured for two-factor authentication, the screen you shared will be shown. If you don't have the security key and you tap the back button, the time-based one-time password screen will be shown.

I'm glad you were able to get everything working! Let me know if you have any further questions.