New to 1Password - Unable to get Yubi key to work

Forum|Forum|1 year ago
August 30, 2024
14 replies
491 views

After several tries I got a Yubi key installed. Then I tried to install a backup key. I was unable to get that installed. I kept getting a message saying "Two-Factor Authentication" "Our Family" "Your Changes won't be available on other devices until you verify with your security key." I tried touching the key but nothing happened, took it out and put it back, nothing. I finally turned off 2FA. Looked at support notes, tried to do account recovery. Selected myself, then Begin recovery, got message: "Unable to complete action." "Cannot handle request (110). Error Code 110. What do I do now?

1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: Sonoma 14.6.1
Browser: Chrome

macOS

Show previous replies

A

Anonymous

I got the Yubi Key thinking it would protect me in case my computer was hacked and my 1Password password and secret key was compromised. They would still have to get passed the Yubi Key. Is that not the case?

1P_Tommy

1Password Employee

@Brian

You'll only be prompted for your security key when you add your 1Password account to a new app or browser. You won't be prompted for it when you're just unlocking the app.

No, the YubiKey would not be helpful on your personal device where you have previously accessed 1Password. Currently there is no ability to require YubiKey access on each use of 1Password. It has been requested by folks like yourself. I'd be happy to make the same feature request on your behalf.

A

Anonymous

Thank you for your patience. Yes, please make the request. I don't have any more questions. Thanks again.

1P_Tommy

1Password Employee

No worries, Brian. I'd be most happy to do that for you. Welcome to the support community and 1Password. Have a great weekend.

ref: PB-42142172

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO