New vault option in menu disabled

Forum|Forum|3 years ago
June 17, 2023
3 replies
705 views

I just noticed that the New Vault option under the "three dot menu" is disabled. Of course, one can use the plus button next to the Vaults category to create a new vault, but why is the option disabled under the "three dot menu"?

1Password Version: 1Password for Windows 8.10.8 (81008024)
Extension Version: Not Provided
OS Version: Windows 10 Pro 22H2
Browser:_ Not Provided
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1P_Gem

1Password Employee

Hi @Backspaze, thanks for reaching out about this!

Do you currently have a collection selected in the app, rather than your account as a whole? If so, could you try switching back to viewing your account from the dropdown at the top of the sidebar, and let me know whether the New Vault option is still greyed out in the ⋮ menu?

A

Anonymous

@1P_Gem I thought I'd tried that with the same result, but I tried now again and can confirm that the New Vault option is available when not viewing a collection.

ag_mike_d

1Password Employee

Hello again @backspaze - Thanks for the update and confirming. I'm happy to hear that New Vault option is available to you when not selecting a collection.

If you have any other questions, just let us know. We'll be here to help!

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