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A
Anonymous
June 8, 2023
Question

Newly generated passwords not showing up in desktop app

  • June 8, 2023
  • 3 replies
  • 366 views

I generated a new log-in and password with the 1password plug-in (per usual... I've done this many times) and it is not showing up in my desktop app. It does show up online and in my phone app and it does actually work when I try to use the new log-in.

Interestingly, when I came here looking for support I had to create a log-in and password for THIS 1password support site and the same thing happened - I cannot see the log-in I created for 1password support in my desktop app either (but again, I can on my iphone app)

1Password Version: don't know
Extension Version: don't know
OS Version: Windows
Browser:_ Chrome
Referrer: forum-search:https://1password.community/search?Search=Newly%20generated%20passwords%20not%20showing%20up%20in%20desktop%20app%20

3 replies

1P_Dave
1P_Dave
1Password Employee
June 9, 2023

Hello @KeithWeibrecht! 👋

I'm sorry to hear that you're not seeing all of your items in 1Password for Mac. So that we can look into this further, I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

O
OlivierP
June 9, 2023

Hello,
Saw a strange behavior in latest nightly (1P saying I had offline items even if I did not touch them recently).
I signed out from my accounts (Manage accounts > 3 dots > Sign Out) and signed in back > it disappeared.

Having problems with 1P extension integration with desktop, I rolled back to Production version.

1P_Dave
1P_Dave
1Password Employee
June 12, 2023

@OlivierP

Thank you for the report, if you see the offline items issue again then please send in a diagnostics report so that we can investigate further.

Regarding the app integration issue, I've replied to you here: https://1password.community/discussion/comment/688549/#Comment_688549

-Dave

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