No autofill on this website

Hi @TOWS,

Thanks for your message. I'm sorry to hear about the troubles you are experiencing with autofill on accounts.firefox.com.

This is a know issue not related 1Password. Mozilla disables extensions on their domains. This does currently work with other browsers such as Chrome, but for now, when using Firefox I recommend copying/pasting or drag/dropping your credentials to the field via the extension or the app.

I hope this information helps, but if you have any other questions or concerns, just let us know.

Hey there!
Thanks for your reply. Oh, I see. Yes, I've had other issues with Firefox too (not related to this topic) like security keys not supported on certain sites and pages not showing properly... time for a change!

Thank you :)

Hey @TOWS,

On behalf of Mike, you are most welcome.

Let us know if there is anything else we can help with at all.

Hi there,
I'm having trouble using 1password to log into my account here :

https://mobile.virginmedia.com/ecare/login

I have to enter the information in the password field manually since its not allowing to either copy/paste or the use of 1password. This isn't too much of an issue now because I have a short password, however, I'm a little hesitant in going into my account details and changing my password to something more substantial because I won't be able to type such a long password accurately - plus it's highly inconvenient to say the least!

Hi @TOWS , thanks for reaching out again!

Are you experiencing this only with the Virgin Media website? Is the URL stored in the item's details matching https://mobile.virginmedia.com/ecare/login? Additionally, can you confirm if you're encountering this issue on Firefox or another browser, and if 1Password is fully up to date?

• How to keep 1Password up to date in your browser

I look forward to hearing from you!

Hi @1P_David

Thanks for your help! it works perfectly now - my issue was that the URL ended in "checkout" instead of "login" this made 1password as confused as I was :) I changed the URL and then tried again and Viola! - I mean, Voila! I was logged in. :D thanks again!

Hey @TOWS thanks for taking the time to follow up! On behalf of @1P_David and the rest of us here, you're most welcome 🙂

We appreciate your support of 1Password!