Question

"No available sign-in for HealthEquity": passkey not found on Android

Forum|Forum|6 months ago
December 10, 2025
3 replies
193 views

This looks like a new issue within the last few days, because it used to work. 🤷🏼‍♂️ When you log in to the HealthEquity app on Android, it can no longer find the appropriate passkey in 1Password. So you're effectively locked out if you use 1Password & Android.

The error message, which now pops up instead of the 1Password "tap passkey to login" button, is:

No available sign-in for HealthEquity
Sign in another way. If you have a passkey for HealthEquity saved on another device, you can use it by scanning this QR code with the device where the passkey is saved.

I'd add a screenshot, but HealthEquity doesn't allow screenshots.

1Password is unlocked and open on the Android device
The same passkey, stored in 1Password, works for login via desktop/web browser
Have tried rebooting phone, force-stopping and re-opening apps, etc.: no change

Does anyone on iOS has the same problem?

DunecatAuthor

1Password for Android 8.11.22

HealthEquity app version 7.0.10.1049

I'm pretty sure this is a 1Password on Android issue because the HealthEquity app was last updated November 17, 2025 and logins via passkey have definitely worked since then, but not since the most recent 1Password for Android update, on December 5, 2025.

B

bluegecko

I'm seeing this genetically after the update: none of my Passkeys work. It's extremely frustrating.