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reediculous456
July 23, 2024
Question

No longer able to autofill to Cisco AnyConnect after update

  • July 23, 2024
  • 5 replies
  • 613 views

After one of the recent 1Password update (or maybe it was caused by an AnyConnect update), I can no longer autofill my credentials into Cisco AnyConnect VPN. The button is still there in 1Password but when I click it nothing happens. Is anyone else having this issue? Cisco Secure Client v5.1.3.62


1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: MacOS 14.2.1
Browser: Not Provided

5 replies

1P_Dave
1Password Employee
July 23, 2024

Hello @reediculous456! 👋

I'm sorry that you're unable to fill your login credentials into the Cisco AnyConnect app. Just to clarify: are all fields failing to fill? Or just the TOTP field? Our development team currently has an issue open for the latter.

The button is still there in 1Password but when I click it nothing happens.

By button do you mean the Autofill option in Quick Access? Does anything happen if you press Command-Backslash on your keyboard instead?

-Dave

ref: dev/core/core#19048

reediculous456
July 24, 2024

It’s filling the username correctly but not filling the password. Tried using quick access and the command \ shortcut

1P_Dave
1Password Employee
July 25, 2024

@reediculous456

Thank you for answering those questions. So that I can investigate this further, please reproduce the issue one more time and then I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

reediculous456
July 26, 2024

Support ID: FIL-22875-458

1P_Dave
1Password Employee
July 26, 2024

@reediculous456

Thank you for posting the Support ID, one of my colleagues will send you a reply as soon as possible via email. Please continue the conversation there. 🙂

-Dave