Question

No Passkey login offered on bank website

5 replies
18 views

The 1Password popup used to offer passkey, plus other options nicely on both my Macs and on my PC. That is no longer working...I can only used login credentials as if a passkey is not setup.

I have deleted the bank’s passkey and recreated it. Tested on Safari and Edge on Macs, Edge on PC.

On iPhone and iPad, passkey works just fine .

Trevor_1P

1Password Employee

Hi @VirgilBoy,

To help me better understand the situation, I'd like to ask a few questions if you don't mind:

1. If possible, could you share the URL for the website where you’re experiencing the issue?
2. When signing in to the website, is there a button to press to initiate a passkey sign in? If so, after clicking it do you see a passkey prompt from your browser/operating system, rather than 1Password?
3. If you look at your item with the passkey saved in it within 1Password, does the URL saved in its “website” field match the URL of the sign-in page of the website?

Looking forward to your reply!

VirgilBoyAuthor

Hi Trevor

EQ Bank of Canada. My bookmarked URL is https://secure.eqbank.ca/w/login. Then they immediately send me to https://auth.eqbank.ca. I’ve been using this URL since before they activated passkey support. Then recently not being offered passkey any more. Same on Windows.

No additional passkey button on their login page. Both URLs in 1PW match the browser login page.

Trevor_1P

1Password Employee

Hi @VirgilBoy,

While I don’t have an account on the website to test, I did some searching and did see mention that passkeys may only be available for the mobile app. To confirm, were you able to sign in to the website previously using your passkey, or has it only prompted you to use your password?

VirgilBoyAuthor

The passkey was available on Mac Safari, Edge browser and Windows Firefox for quite a while. Then gone suddenly

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO