No response from Support

The billing dept reported that they couldn't get payment – I hadn't updated my credit card. I have now updated it, but am still getting emails that they cannot process the payment. I reported this via Paddy, but that got into an infinite loop, repeatedly asking me to state the problem. I eventually was told it was escalated to a human, but have heard nothing. Last email said they would try for payment again on 2nd November. That's tomorrow. I am worried about getting cut off. What's going on with the support department?  Ticket 872561