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DoNotStaple
DoNotStaple
December 1, 2021
Question

No Support

  • December 1, 2021
  • 1 reply
  • 53 views

I have two support tickets in right now, but I am getting no replies on either of them. One ticket we communicated daily for a few days, but since Monday I'm not getting any responses. I cannot use 1PW desktop app at all. Please help.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

1 reply

Jack_P_1P
Jack_P_1P
1Password Employee
December 2, 2021

Hi @DoNotStaple:

I'm sorry to hear you're having trouble with 1Password on your Mac. Our email support team generally answers queries in the order they are received (based on the time stamp on the latest message). By continuously replying to yourself you're bumping yourself to the end of that queue each time. With that in mind however, I've located your message, and we'll be in touch soon. Thanks for your patience.

Jack

ref: LTE-47589-786

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