No Touch ID & increased latency on Chrome extension since the update

Hello @Teju! 👋

I'm sorry that you're running into issues with unlocking 1Password in Chrome. It looks like 1Password in the browser is having trouble communicating with the desktop app. Try these steps:

1. Close all open web browsers.
2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
3. Double-click on 1Password from your Mac's Applications folder.
4. Open your web browser.

If that still doesn't work then make sure that app integration is turned on for 1Password in the app: 1Password > Settings > Browser > Connect with 1Password in the browser.

Let me know how that goes.

-Dave

Thank you, @1P_Dave. They did get disconnected, and I was able to use the instructions in: https://support.1password.com/connect-1password-browser-app/#if-youre-using-macos-ventura-or-later to fix it.

PS: There are a number of people reporting the same issue on the chrome extension review page.

@Teju

I'm happy that the steps in the article resolved the issue for you. If you see the issue return then let me know and I can help further. 🙂

-Dave