Nonexistent passkey blocks 1PW autofill at PayPal and TOTP filling issues

@1P_Dave

Thank you for your reply. Yes, i can see this behaviour on every Safari profile – and on all of my Macs and with every PayPal account.

1st I get asked by 2 windows: for a passkey that doesn't exist —>

2nd TOTP autofill does not work —>

And again: I deleted Passkeys from 1Pw and out of my PayPal account. I deleted the browser cache and the PayPal cookies.

Thank you a lot and best regards,
Phil

@Piwi

Thank you for those screenshots. It looks like the PayPal website is sending a request for a Webauthn credential that both Safari and 1Password are detecting. So that I can look into this further, I'd like to ask you to send in a console log when reproducing the issue:

• Save a console log for 1Password in your browser

Attach the file to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/145384/nonexistent-passkey-blocks-1pw-autofill-at-paypal-and-totp-filling-issues
• Your forum username: Piwi
• Please do not post the console log to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Hello @1P_Dave,

thanks for your reply and your instructions.

—> All done.
—> The support ticket ID is QWA-91927-636.

Best,
Phil

@Piwi

Thank you for posting the Support ID. Your console log has made it to the right team and you'll receive a reply from one of my colleagues as soon as they've finished reviewing this thread and the log.

Since we now have a communications channel open via email, I'm closing this thread. 🙂

-Dave

ref: QWA-91927-636