Not able to unlock with Touch ID (Touch ID enabled)

Question

Hi,

I have Touch ID enabled and it's not being unchecked or anything. But in the last week or two when I go to unlock/fill in Chrome browser or by opening up the 1P8 app it's not giving me the option of using Touch ID to unlock.

I'll also send diagnostics and link this post.

1Password Version: 8.10.36
Extension Version: 2.25.1
OS Version: macOS 16
Browser: Chrome

1P_Dave · Answer

Hello @snappy! 👋I'm sorry that you're unable to use Touch ID to unlock 1Password. I see that the team has received your diagnostics report and sent you a response, please continue the conversation over email. To prevent duplication of efforts, I'll close this thread. -Daveref: DSA-21362-692

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