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notnotjake
November 26, 2023
Question

Not autofilling fields

  • November 26, 2023
  • 1 reply
  • 187 views

In login fields on iOS when tapping on the 1Password provided auto-fill suggestions above the iOS keyboard, nothing happens anymore. Opening 1Password everything seems fine. If I try to use the Safari Extension instead of iOS auto-fill (in keyboard), it says it can't connect to the app. Issue began after latest round of updates.

1Password Version: 8.10.21 810210004 PRODUCTION channel
Extension Version: Not Provided
OS Version: iOS 17.1.1
Browser: Safari

1 reply

1P_Dave
1P_Dave
1Password Employee
November 27, 2023

Hello @notnotjake! 👋

I'm sorry that you're running into trouble with filling on your iOS device. As a first step, can you please try the following:

  1. Fully close Safari on iOS.
  2. Fully close 1Password on iOS.
  3. Open and unlock the main 1Password app from your home screen.
  4. Open the Settings app on your iOS device.
  5. Tap Passwords > Password Options.
  6. Turn off AutoFill Passwords and Passkeys. Then turn it back on.
  7. De-select 1Password.
  8. Select 1Password.

Then try to use AutoFill (the prompt above your keyboard) to fill a login again: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad

Regarding 1Password for Safari try these steps:

  1. Open Safari and go to any webpage.
  2. Tap on the AA icon in the address bar.
  3. Tap on 1Password in the menu.
  4. Follow the prompt to unlock 1Password for Safari.

If either AutoFill or 1Password in Safari are still not working then let me know and I can help further.

-Dave

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