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Anonymous
June 4, 2023
Question

Not being prompted to save a password using iPhone

  • June 4, 2023
  • 1 reply
  • 181 views

Hi, I am frustrated trying to save a new password in 1Password using an iPhone 13. I am updated to the latest iOS. I have the 1Passwrod app one the phone, I have changed the settings in the iOS to 1Password only under Password > Password Options.

I have a lot of app passwords to change, when I go to change one using the phone and app, I am not being prompted to save the password. This is happening for example in the apps for Facebook and Zillow.

1Password Version: 8.10.7
Extension Version: Not Provided
OS Version: iOS 16.5
Browser:_ Not Provided

1 reply

1P_Dave
1P_Dave
1Password Employee
June 6, 2023

Hello @NeedPasshelp! 👋

I'm sorry that you're having trouble saving a new password on your iPhone. I see that you're already discussing the issue with the team over email and I suggest continuing the conversation there. One of my colleagues will send you a reply as soon as possible. Since we have a communications channel already open I'm closing this thread.

-Dave

ref: BDT-38655-199

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