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May 4, 2022
Question

Not working in Safari

Just installed 1Password and having tons of issues with it. I have finally got both my accounts to show up in Safari but clicking on the 1password icon in a password field or username field does not work, nothing happens.

Using quick access to fill in a website does not work, the website opens but it does not fill in the information. The only way to get it to fill in the form is to use the 1password icon in Safari's toolbar.

You see 1Password is also about productivity but I feel like I just spend all my time now trying to fix issues with 1Password. I still can't use both accounts on the Safari extension for iOS. I gave up working with support on this about a year ago because I just don't have time to spend on things like this.


1Password Version: 8
Extension Version: Not Provided
OS Version: 12.3.1

29 replies

May 5, 2022

I'm having trouble too. Can't even get the 1Password extension to load in Safari after upgrading to v8.

1P_Tommy
1Password Employee
1Password Employee
May 6, 2022

@beverson

Just to confirm you've installed 1Password for Safari and it's visible in your Applications folder, and you've launched it at least once, correct? If so, let's try refreshing Safari's extension registrations. To do this, follow these steps:

  1. Close all open web browsers.
  2. Open the Terminal app on your Mac:
  3. Paste the following into Terminal and then press enter to run the command: /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -f -R /Applications/Safari.app
  4. Open Safari and try to enable 1Password for Safari again.
1P_Tommy
1Password Employee
1Password Employee
May 6, 2022

@matthew2

Please email us using support@1password.com. Be sure to use the email address tied to the account in question.

1P_Tommy
1Password Employee
1Password Employee
May 6, 2022

@love2kruz

Also, the menu icon is also not working like it did

Can you elaborate more on this? Scratch that. I see your post above. It may be best to get help from the extensions specialists. Please email us using support@1password.com. Be sure to use the email address tied to the account in question.

May 6, 2022

@1P_Tommy

Yep, I found that Terminal command in another thread and tried it — that fixed my problem right away.

1P_Tommy
1Password Employee
1Password Employee
May 6, 2022

Thank for the update. Have fun with the new goodies.

May 6, 2022

I'm also having these issues in Safari with v8. I ran the Terminal command, which did then allow for the extension to appear, and I enabled it. However the dropdown is not showing in any login field – the 1password icon shows up at the edge of the field, but can't be interacted with (and weirdly becomes detached from the field sometimes on scroll). To log in I have to use the 1password icon in the toolbar, and manually click autofill. Double clicking like in past versions no longer works. This... does not seem like the intended behaviour.
Password suggestion in password fields, however, seems to work fine.

May 6, 2022

Just installed 1Password 8 and installed the extension app. For some reason, the extension didn't show up in Safari even after rebooting. I had to use the lsregister command to make it show up as outlined by @1P_Tommy above.

1Password Employee
May 7, 2022

@ptpittman

Is the behaviour you mentioned something you can reliably reproduce? Is this happening on all the sites you visit, or is it a specific one?

May 10, 2022

Autofill works via button in Safari toolbar and Cmd+\, but nothing happens if I click icon in the for fields - is this the same issue?
So disappointed due to the fact that 1password for Safari is a dedicated app BTW, it keeps appearing in Spotlight...
And obviously disappointed by not working Safari extension. 1password 7 had much slicked UX