Offline. Changes wont appear on other devices until 1Password reconnects.

Hi,
I am using 1Password on my Windows laptop at work. Whenever I login into the application, I get the offline message with the crossed out cloud icon on top of the screen, Pressing reconnect button doesn't make any difference at all.
I noticed the same thing on my cellphone application but when I leave the office premises, cellphone work fine.
I am guessing it has to do with a blocking?
What is confusing is that previously I was using Bitwarden on the same laptop and cellphone and none of them ever gave me an issue ever.

Talking to my IT guy, he asked me to find out if there are any specific ports 1password is using which are being blocked?
Unfortunately, if this issue is not resolved then I will have no other option but to revert back to my previous application Bitwarden which was not as feature rich but at least working.

Appreciate if someone can help me troubleshoot or direct me in the right direction.
Many Thanks

1Password Version: 8.10.39
Extension Version: Not Provided
OS Version: Windows 10
Browser: Application

Hi,
I am using 1Password on my Windows laptop at work. Whenever I login into the application, I get the offline message with the crossed out cloud icon on top of the screen, Pressing reconnect button doesn't make any difference at all.
I noticed the same thing on my cellphone application but when I leave the office premises, cellphone work fine.
I am guessing it has to do with a blocking?
What is confusing is that previously I was using Bitwarden on the same laptop and cellphone and none of them ever gave me an issue ever.

Talking to my IT guy, he asked me to find out if there are any specific ports 1password is using which are being blocked?
Unfortunately, if this issue is not resolved then I will have no other option but to revert back to my previous application Bitwarden which was not as feature rich but at least working.

Appreciate if someone can help me troubleshoot or direct me in the right direction.

Many Thanks

1Password Version: 8.10.39 (81039001)
Extension Version: Not Provided
OS Version: Windows 10
Browser: Not Provided

Hi,
I am using 1Password on my Windows laptop at work. Whenever I login into the application, I get the offline message with the crossed out cloud icon on top of the screen, Pressing reconnect button doesn't make any difference at all.
I noticed the same thing on my cellphone application but when I leave the office premises, cellphone work fine.
I am guessing it has to do with a blocking?
What is confusing is that previously I was using Bitwarden on the same laptop and cellphone and none of them ever gave me an issue ever.

Talking to my IT guy, he asked me to find out if there are any specific ports 1password is using which are being blocked?
Unfortunately, if this issue is not resolved then I will have no other option but to revert back to my previous application Bitwarden which was not as feature rich but at least working.

Appreciate if someone can help me troubleshoot or direct me in the right direction.

Many Thanks

1Password Version: 8.10.39 (81039001)
Extension Version: Not Provided
OS Version: Windows
Browser: Not Provided

Hello @fusman! 👋

I'm sorry that 1Password is showing an offline message. I see that you've already reached out to our support team with a diagnostics report via email and they'll be in the best position to assist further.

One of my colleagues will send you another email soon. To prevent duplication of efforts, I'll close this thread.

-Dave

ref: CVM-73259-687