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M
MeStesso
August 19, 2025
Question

Offline error

  • August 19, 2025
  • 1 reply
  • 165 views

Unfortunately, for some time now in the Windows App, I've been receiving a false error message telling me I'm offline, even though I'm fully connected.

When I log in, I always get this message in the Windows App warning me that I'm offline: "Some changes may not sync to other devices." and the icon indicating I'm offline appears at the top.
But I repeat, I have full access to the connection, and it's annoying because the program doesn't correctly detect that I'm online.

I've tried everything to fix the problem: I've logged out and back in, I've uninstalled 1password and reinstalled, but nothing has helped, and it keeps telling me I'm offline.
Why does this happen? Any other suggestions for solving this problem?
Thanks!

 

1 reply

1P_Dave
1P_Dave
1Password Employee
August 19, 2025

Hello @MeStesso! 👋

I'm sorry that you're seeing an unexpected offline warning. Can you tell me if you see an offline items button in the sidebar? If you do then please follow the steps in this guide: 


If you don't see an offline items button in the sidebar of the app then can you post a screenshot of the message that you do see? 

-Dave

M
MeStessoAuthor
August 19, 2025

The button appears, and when I click it, there are no items in the list. This error is a mystery.

1P_Dave
1P_Dave
1Password Employee
August 20, 2025

@MeStesso 

Thank you for the reply. So that I can look into this further, and find a solution, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/offline-error/161019
  • Your forum username: MeStesso


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

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