Offline Items? How do I remove/remediate them?

@1P_Dave

sent twice -- as app-generated .json, and as compressed zip
no response from BitBot either time
so no ref# -- but should be in mailto:support+forum@1password.com inbox

I'm having the same or very similar issue. I have 2 items in the Offline Items folder. Everything is greyed out. The only option in the item itself is to share. There's no option to reveal passwords except that that holding ctrl+alt still works. When right clicking on the the item in the list I can Edit;Open Item in New Window (which also has nothing actionable in the UI);Move;Duplicate;Copy Private Link.
These 2 items are identical and old. Seems like something that would have been deleted or updated in the past, although there's nothing indicating that they've been deleted. They always fail to sync but nothing saying why. There's no way to delete or remove them.

Also, they only show up in int he Offline Items folder not in a search. Seems to me they should also show up in a search and be flagged somehow as offline.

I sent a diagnostic:
For your reference, this is your support ID:

[#WVV-73911-471]

Actually, they did show up in the Recently Deleted folder on my computer (but not online). There were 3 copies there. I removed all 3 using delete permanently. They are gone from the Recently Deleted folder but still in the Offline Items folder.

@iamecho, @justausername, and @DrRZ

Thank you for posting the Support IDs. I've moved the emails over to the right team and one of my colleagues will reach out to you as soon as they've reviewed the diagnostics reports.

@pgnd

I'm not seeing an email from you yet. Did you send the diagnostics report using a different email address from the one that you use for your forum account? (Don't post your email address here since it's a public forum.)

-Dave

ref: VWS-99128-652
ref: PQX-72538-512
ref: WVV-73911-471

@1P_Dave

Did you send the diagnostics report using a different email address from the one that you use for your forum account?

No. It was sent as an attachment from the same email address as used for my forum account, here.

@1P_Dave Done, but I didn't get a response from the bot. I sent it from the same email address as I use to log in to this forum, and the subject line is, "Diagnostics report".

@1P_Dave Update, sorry, can't edit my comment above anymore, but the bot responded:
For your reference, this is your support ID:

[#LQC-89599-556]

@RebeccaL

I found your support request thank you. We'll be in touch as soon as possible.

ref: LQC-89599-556

@pgnd

Could you please resend your message? I do not see anything from you at this time. Thank you.

• The only other thing I can think of is, do you have a business account with us using this email address? It may be that your message was deposited into our business support side of things.
  

@1P_Tommy

Could you please resend your message

done.
and successfully cc'd to myself. headers rec'd include:

Date: Sat, 17 Jun 2023 09:44:46 -0400
From: "my forum email"
Subject: Diagnostic report, forum post # 140803
Reply-To: "my forum email"
Content-Language: en-US
To: support+forum@1password.com
Cc: "my forum email"

do you have a business account with us using this email address?

no. the data's from a "1Password Families" account.