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June 15, 2023
Question

Offline Items? How do I remove/remediate them?

  • June 15, 2023
  • 119 replies
  • 16365 views

I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section "Offline Items" and a Cloud with a cross through it...

The Windows app says "Sync offline items".

The extension says "Finish signing in".

The items in the Offline Items however seem to be old deleted items? When right clicking multiple, the only options are:

When right clicking a single item:

So what am I supposed to with them?

The log is littered with


...
INFO 2023-06-15T07:23:44.160 tokio-runtime-worker(ThreadId(7)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:361] Extension connecting.
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:363] Extension connection accepted.
INFO 2023-06-15T07:24:43.850 tokio-runtime-worker(ThreadId(14)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
...

Regards,
Jake


1Password Version: 8.10.8
Extension Version: 2.11.0
OS Version: Windows
Browser:_ Chrome

119 replies

July 17, 2023

@1P_Dave Solved fairly easily. Thanks to you and the support team

Jeff

1P_Tommy
1Password Employee
July 18, 2023

@keithharper

It looks like one of my colleagues replied to you a bit earlier this morning. Please check your email when you have a chance.

ref: IDK-19672-255

1P_Tommy
1Password Employee
July 18, 2023

@jnowak2002

On behalf of the team you're welcome.

1P_Tommy
1Password Employee
July 18, 2023

@okonovalov

It also looks like one of my colleagues replied to you. Please check your email when you have a chance.

July 18, 2023

@1P_Tommy looks like the steps provided in email worked for me. Thanks!

1P_Tommy
1Password Employee
July 18, 2023

You're welcome.

sankara
July 18, 2023

[#ZMW-87755-645]

I have the same issue as well. Appreciate the help.

1P_Tommy
1Password Employee
July 19, 2023

@sankara

I found that report. Thanks! We'll be in touch as soon as possible.

ref: ZMW-87755-645

July 20, 2023

I had four offline items... I was essentially told to fully sign out and close the device app that had the hanging items. Signing out was not so obvious...
1 Open and unlock the app.
2 Click your account or collection at the top of the sidebar and choose Manage Accounts.
3 Click the account you want to sign out of, then click ∞ > Sign Out.
To sign out of a locked account, click : > Sign Out.
Once I followed those instruction and signed in again, the database was cleared and everything was fixed and as normal. Sorted!!

1P_Tommy
1Password Employee
July 20, 2023

Thanks for sharing @paulmeeks21

--

et al. (others who find this)

As a general precaution because you're working with your secrets I highly recommend ensuring all your data is on 1Password.com before a sign out/in. I would not want someone to lose data. I take these same precautions myself when working with my data.