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June 30, 2023
Question

Offline Items in 1Password for iOS

  • June 30, 2023
  • 41 replies
  • 2291 views

Hi,
Just updated to fix the Password field manual type issue. However now I get a message that some changes could not be synced. When I hit "View Offline Items", it shows one item, but I can't get into it.
I have a video of the problem that I can send through


1Password Version: 8.10.8
Extension Version: Not Provided
OS Version: 16.5
Browser: Not Provided

41 replies

July 1, 2023

Same issue here. Annoying. Have sent a report.

July 2, 2023

MY support case is #XUY-43421-692

July 2, 2023

Same problem last few days. Have sent diagnostics. The "offline item" looks to be part of a item saved in a folder that seems fine. I can't seem to remove it. Buggy iOS push is my best guess.

1p_jac
1Password Employee
July 2, 2023

Hey @Lamkafamily @alvaro87 @NoSync @chr1s @tarpenbek @Rene123 @Guyharg

Thanks all for sending through a diagnostics report from 1Password on your devices to us, they're with the relevant teams and we'll be back in touch with the best next steps for you all :)

July 2, 2023

I follow the instructions and sent the diagnostic report to the support email. My 1password ios keep saying it’s offline.

My support id
[#RNU-17439-226]

July 3, 2023

I’m also experiencing the same problem as others and sent the diagnostics report to the team.

My support case is [#JEU-72357-382]

July 3, 2023

Also experiencing the same issue . Sent diagnostic report July 1st. My case is [#HLY-98721-518]

1P_Dave
1Password Employee
July 4, 2023

@zo388, @german640, and @gustavlund

Thank you for posting the Support IDs, my colleagues have received your reports and will send you a tailored response as soon as possible. Please continue the conversation over email.

-Dave

ref: RNU-17439-226
ref: JEU-72357-382
ref: HLY-98721-518

ronen
July 5, 2023

Since last 1Password update on 1 of July, my app is offline.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

July 5, 2023

I'm having same problem as described above. Can't figure out how to run diagnostics report on my ios device. Support ID is [#VAD-97583-387]