Offline Items list in 1Password for Mac

Hello @mdaniel!

I'm sorry that you're seeing an offline indicator and offline items when using 1Password for Mac. The latest version of 1Password added a feature to reveal offline items that haven't synced to your account due to an issue: If your device is offline, you’ll now see an Offline Items list in the sidebar if you’ve made changes that aren’t yet saved in your 1Password account.

Those offline items would have been there before, 1Password now has the ability to warn you about them so that we can help you resolve the situation. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/141083/offline-items-list-in-1password-for-mac/p1?new=1
• Your forum username: mdaniel
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

Note: Please don't modify any files or remove your account from the app until our team has had a chance to review your diagnostics report.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

The email subject contained #EKB-44327-222 which I presume is the Support ID number

Be aware that there was some followup drama because the diagnostic report attachment was too big for the support ticketing system, so ideally that limit would be increased, or the diagnostic bundle compressed more heavily in order to avoid having to use a subsequent file upload link when interacting with support in the future

I will try to remember to post in this thread after this is resolved in order to help others who have this same concern

@mdaniel

Thank you for posting the Support ID. We'll look to see how we can improve the compression of diagnostics reports in the future.

I will try to remember to post in this thread after this is resolved in order to help others who have this same concern

Although I appreciate your willingness to help, I would caution against posting the resolution for your issue here. The instructions that you receive from our support team will be tailored to your exact situation and might result in data loss for another person if that person follows those same instructions without the team reviewing a diagnostics report from their device first.

-Dave

ref: EKB-44327-222

Hi, I'm having the same issue. Should I do the same in sending my diagnostic report?

Hi, I'm having the same issue. I have 26 items.
Here is my support ID: [#EMP-37184-446]

Björn

Hello, I have the same issue with 19 items, it's causing me anxiety, please help.
My support ID is #QAA-94931-552

Same here, 26 offline items..., can't fix. Support ID: #EDA-84783-365

UPDATE: This worked for me --> https://www.reddit.com/r/1Password/comments/14miubu/comment/jq4ch2m/?utm_source=share&utm_medium=web2x&context=3

30 offline items. Support ID #HKZ-71481-351

Same here: two offline items.
Don't know how to fix this.

I just logged out of the 1Password-App and logged back in. The offline items are gone.