Offline Items list in 1Password for Mac

@mudasar187

Our team can help you resolve the offline items. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/690850/#Comment_690850
• Your forum username: mudasar187
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

@Berlinjames

Thank you for posting the Support ID, your email made it to the right team and one of my colleagues will send you a reply as soon as possible.

-Dave

ref: MSX-99235-992

Dear 1Password team,

My support ID: [#VYD-98591-716]

Hi all! Another with 8 unsynced items showing here… support ID #PZU-55134-443. Cheers!

@mudasar187 @tullyhansen

Thanks both. We've got them, and the team will be in touch with you as soon as they can.

I also have this problem, offline items that cannot be synced, but an empty list of offline items. Support id [#REX-76584-298]. Thanks in advance!

@krbr

Thanks for posting the Support ID, one of my colleagues will send you a reply with instructions for your specific situation as soon as possible.

-Dave

ref: REX-76584-298

On the first day of saying goodbye to my perpetual license that turned out not to be not perpetual, I'm having the issue of offline items. Even after locking and unlocking the app my account on my laptop keeps being offline :S

Sent a report, but never got a reply from the bot, nor a human colleague so there's no ticket ID :S

Severely unimpressed by 1password as of yet.

Please advise on how to continue. I NEED MY 1PASSWORD, WORKING!

@hoofdletterj

I found that report. Thanks! Someone will be with you as soon as possible.

ref: VKY-93269-936