Offline Items list in 1Password for Windows

I am also having the same issue. 50 offline items but no idea why and how to resolve. Except I am viewing this on my Windows 11 PC. Sorry to hijack this thread, but I would be grateful if you could advise where and how to send my diagnostics for PC support for the same issue.

Hello @happycappie,

I'm sorry for the delay over the Canada Day long weekend and that you've been encountering troubles with some offline items.

It'll be best to help you with this directly through email, so we can guide you through what to do. To start, could attach a diagnostics report to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/690580/#Comment_690580
• Your forum username: happycappie

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here and we'll be able to make sure your message goes to the right team.

Looking forward to your reply.

I am also getting the following message:

I too am having this issue and have a few dozen "offline items." They appear to all be items that have been previously deleted, but don't show up in the "recently deleted" tab. Any help would be appreciated. Thanks!

Hello @RBlanco and @JenX,

Thanks for reporting these troubles with offline items.

I wanted to direct you to a post by my colleague Grey that includes details about What to do if you see a message about offline items — 1Password Community.

If you have any other questions just let us know and we'll be happy to help. 😊

Hello, I submitted the Diagnostics information per your instructions above. It's been 6 minutes since then but I did not receive a bot response with support ID number.

I just received the response from the bot... the support ID is [#AXZ-46213-349]

Hello @happycappie - sorry for the delay. We appreciate you sending over the support ID.

I can see that response was sent from our team. When you have a moment, could reply to the email if you have any other troubles? We'll be glad to help!

ref: AXZ-46213-349

I was able to solve the problem by following the instructions in this thread. No need to reply. [#VQM-15996-153]

https://1password.community/discussion/141234/what-to-do-if-you-see-a-message-about-offline-items#latest

Hi @Octopuppy,

I'm glad to hear the instructions were helpful!

If there's ever anything more we can do, please be sure to contact us - we're always here to help.

Take care, and have a wonderful day!

Franky